Help
Returns & Refunds
Because our products are handcrafted and opened for hygiene, returns are limited. Here is how we handle issues.
Hygiene & opened products
We cannot accept returns on used or opened personal-care items. Unopened items in original packaging may be considered case by case within 7 days of delivery — contact us first.
Damaged or wrong items
If something arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos of the package and product. We will replace the item or refund as appropriate.
Refunds
Approved refunds are processed to the original payment method or as store credit, typically within 7–14 business days after approval. COD refunds may require bank or mobile-wallet details.
How to request
Use the Contact page with your order number, photos if relevant, and a short description of the issue. We will reply with next steps.